Returns & refunds
Our return process.
Returns are reviewed on a case-by-case basis, especially for materials sensitive to storage conditions, special handling, or custom requirements.
Before returning an order
Contact our support team with your order number, the product, and the issue with the shipment. We will review the item status and assess the request based on the product category and handling requirements.
Products that have been opened, used, or incorporated into an active research process may not qualify for return unless a shipping or quality issue is confirmed.
- Contact support
- Provide order reference
- Describe the issue
- Wait for review